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About SailorSams.com /
FAQ
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Hours of Operation (for Telephone Sales & Service) |
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Normal
Office Hours: Monday thru Friday 9 am-6 pm Eastern Time
Toll Free in USA 877-230-7353
(International 941-378-0330)
Fax 941-378-0550 Fax
eMail:
info@sailorsams.com
We do return
phone calls, so if we don't answer (we could be temporarily
preoccupied with other customers), please leave a message, including
your preferred call back time and phone number.
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Company Information - SailorSams.com: |
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SailorSams.com is an American owned and operated internet-based
business located in Sarasota, Florida. Most products ship direct to
you from the importer/distributor warehouses, so depending on their
location, your location, and the shipping method, most items are
shipped promptly while other items take longer to process.
At times, ABI products
can take 5 to 10 business days for
processing. Kenyon products are often produced to order.
Some ABI products (bronze and brass) typically get polished before
they are shipped, so they are in top condition when you receive them -
this can cause a delay of several days. Shipping across the country
can take up to 5 or 7 business days. Different products are warehoused
in unique locations and may be shipped separately. If an item is on
backorder, we will attempt to notify you as soon as we can. Providing
your correct email address and telephone number can help this.
You are welcome to call with part numbers for more details. Of course,
most product shipments can be expedited - call to confirm and get a
freight quote - toll free in USA: 877-230-7353
(international 941-378-0330). Our goal at
SailorSams.com is to provide quality products coupled with a top
quality web site for your ease of purchase and protection. We also
provide many unique products, including:
Small Microwaves,
Marine Refrigerators,
LED lights and
much more. |
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General Mailing
Address |
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Note: unique products ship from unique locations in the USA -
ship info |
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Please call before sending a mail order.
Please have us confirm the order total (with tax and freight).
Also, please confirm the correct mailing address, which may vary
with travel schedules (we don't want your order stuck on hold with
the post office).
SailorSams.com
7832 Kavanagh Ct
Sarasota, FL 34240
(Office only -
No inventory on premises -
Please do NOT return merchandise to this address).
To
return merchandise, please call, fax, email
or refer to
Product Return
Instructions
If shipping damage
occurred, click here |
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Order Acceptance and Tracking /
Follow-up |
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How you will know
your order was accepted?
First, upon
submitting your order, your browser should show you a receipt
page.
You may want to print this receipt
for your records.
Second, an order
confirmation will be sent to you via email (provided that you
entered your correct email address and everyone's email servers
and the internet are functioning properly - free email services
that many people use often have delays). In most cases you will
receive an email notification the day after your product has been
shipped, including a tracking number and a link to the shipping
company. In other cases, our distributors do not provide tracking
numbers unless we specifically request it for you. At busy times,
we may not have time to devote to tracking and "drop the
ball". The bottom line is: if you haven't heard from us, please
call or email to find out the status of your order! If you have questions, email us at
info@sailorsams.com
or call toll free in USA: 877-230-7353
(international 941-378-0330).
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Privacy Policy
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Privacy Policy:
SailorSams.com holds your personal information confidentially.
SailorSams.com does not share, sell or give away any of your
personal information (including email address and telephone
number). |
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Returning Products:
Money-back Guarantee / Return Instructions |
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provide a 30 day money back guarantee. Sometimes it is possible to
have up to 60 days, however, the sooner you contact us to return
an item, the better. Warranties vary by manufacturer - see
Warranty. Shipping damage is
covered by insurance - see Shipping
Damage.
If you want to return ANY product,
please EMAIL OR CALL US
FIRST FOR AN RA NUMBER (return authorization number) AND
appropriate SHIPPING ADDRESS!!!
We guarantee your satisfaction with our products. If you are not
happy with your purchase - for any reason (except for shipping
damage -
see shipping
damage info), you
can return the product for replacement or for credit of your
purchase price within
30 days (60 days on some items).
Many of our products are shipped direct from the
manufacturer/importer/distributor.
Some of them (ABI Marine and Ace
Dock in particular) may charge a restocking fee, possibly as high
as 20% or more, on returned goods.
Others may charge a restocking fee
as well, particularly after 30 or 60 days. We reserve the right to
charge you (deduct from your refund) for any restocking fees
incurred. Shipping costs are not refundable. In order to receive
credit for your returned goods, you must meet the following
criteria:
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To qualify for a
refund, products must be returned in their original, new
condition, including the original packaging, with all
documentation, warranty cards, manuals, and accessories intact.
All costs related to return shipping must be paid by the
customer.
- Contact us for a Return
Authorization Number.
- Confirm the correct
Return Shipping Address
for the specific product (see
below)
- Include a copy of your
receipt with the returned items marked, along with the reason
for returning the product.
- Properly package the
product to prevent damage.
- Insure the product
with the shipping
company for the purchase price.
Toll Free in USA: 877-230-7353
international: 941-378-0330
Email:
info@sailorsams.com
Fax 941-378-0550 Fax
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Return Shipping Addresses |
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MUST request and include a Return Authorization "RA" number
with any item(s) you return.
Email
us at
info@sailorsams.com
or call 877-230-7353 (in the
USA) or 941-378-0330 (international) for an RA number (also called
RMA or RGA number). |
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the part number is
ABI,
the return shipping address is:
RA #
_________
A & B Industries (ABI Marine)
3635 Standish Avenue
Santa Rosa, CA 95407
(707) 585-6210 |
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If the prefix in the part number is
ACE,
the return shipping address is:
RA #
_________
ACE Dock Accessories /
Den Hartog
4010 Hwy 60 Blvd
Hospers, IA 51238
877-223-6260 |
If the prefix in the
part number is
DOM
(ORIGO electric
cooktops),
the return shipping address is:
RA #
_________
Dometic Environmental
2000 N. Andrews Avenue Extension,
Pompano Beach, FL 33069
(even though this product likely shipped to you from Atlanta,
IT MUST BE RETURNED DIRECTLY TO THIS POMPANO BEACH ADDRESS) |
| If the prefix in
the part number is
DSI,
the return shipping address is:
RA #
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Dr Shrink
1606 State Street
Manistee, MI 49660
(800) 968-5147 |
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If the prefix in the part number is
ICM,
the return shipping address is:
RA #
_________
ICM - Intercon Marketing Inc
1540 Northgate Blvd.
Sarasota, FL 34234
Tel: (941) 355-4488 |
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the part number is
IMT,
the return shipping address is:
RA #
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Imtra Returns Department
30 Samuel Barnet Boulevard
New Bedford, Massachusetts 02745
Tel: (508) 995-7000 |
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If the prefix in the
part number is
IND,
the return shipping address is:
RA #
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Indel Marine USA Corp
3400 Gateway Drive, Unit 107
Pompano Beach, FL 33069
Tel: (954) 984-8448 |
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If the prefix in the
part number is
KYN,
the return shipping address is:
RA #
_________
Kenyon International Inc
8 Heritage Park Road
Clinton, CT 06413
Tel: (860) 664-4906 |
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If the prefix in the
part number is
WCI,
the return shipping address is:
RA #
_________
Whitecap Industries Inc
131 Ethel Road West #5
Piscataway, NJ 08854
Tel: (732) 819-4666 |
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Secure Checkout Guarantee |
| You can
enjoy online shopping at
SailorSams.com
without being concerned about credit risk. In the event of any
fraudulent use of your credit card, reputable credit card
providers limit your liability to a maximum of $50 in case of
misuse. Many now even cover you for every single penny. If the
misuse involves the
SailorSams.com web site and in the event
that your credit card provider doesn't cover you for the final
$50, SailorSams.com
will, so you are entirely protected when you shop at SailorSams!
SailorSams
Provides a Secure Server. In order to be able to generate an SSL
(Secure Sockets Layer) link, a web server requires an SSL
Certificate. SailorSams uses the best industry standard SSL Certificate for creating encrypted data. This ensures that all
data passed from your browser to our secure server is private and
integral. No one else can read your information, as we have the
only key to unlock the encryption (each SSL certificate creates
unique encryptions by design).
Due to the
stringent credit card security process we use, sometimes it can be
difficult to process a transaction. Fraud prevention is important
to us all - for example, the billing address you enter during
checkout must match your credit card statement billing address.
This is to protect both you and us. (In most cases, you may ship to another
address). If your order is rejected due to an AVS mismatch
(address verification system mismatch), call the telephone number
on the back of your card and confirm your billing address with
them, the card issuer. They are the only ones you can confirm this
with or that can update it. |
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Shipping Damage |
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Please
Inspect your products immediately upon receipt (open all packages
and confirm the contents are ok) !
If damage
occurs during shipping of any product to you, refuse delivery if
possible. Immediately
email or call us at 877-230-7353 /
International 941-378-0330, or you may lose your rights. The
delivery company is responsible for delivering your product
intact, but they must be promptly made aware of any damage caused
during shipping. We do insure shipments with the delivery
companies to cover replacement of damaged product. We will attempt
to get a replacement product shipped out to you asap. |
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Warranty Information |
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manufacturers of the products we carry generally warrant the products
under normal, non-commercial usage for a period of 90 days to twenty
(20) years* from the date of purchase, depending on the manufacturer
and the product. Warranty is generally made to the original purchaser
only. Manufacturers generally require proof of purchase for all
warranty claims. If a warranty card is included with any product,
please review the Warranty information before using the product. Any
such warranty card is generally the prevailing warranty for the
product. *Close-Out / Blow Out
Specials have 90 day warranties provided by
SailorSams.com, unless otherwise specified.
For specific
warranty information, you may contact the manufacturers / distributors
directly (or we can do it for you). They each may change their
policies without notifying us, therefore we do not generally publish
this information. Using the 3 letter prefix from the part number on
the SailorSams.com web site, you can determine the manufacturer /
distributor from the "Return Shipping Addresses"
above.
Phone numbers are provided for each of them. |
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